Manual dialling used to be the standard. salespeople, managers, and call centre agents would break out their list of phone numbers and dial them one digit at a time, wait for someone to answer, and move on to the next phone number. This process would be repeated ad infinitum. That all changed with the ADCON Predictive Dialler.
Our Predictive Dialler predicatively calls multiple numbers at once based on sophisticated algorithms, but only connects a call to an agent once a human being is on the line. This dramatically boosts agent performance and productivity and saves call centres a lot of money.