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Call Centre Cloud

Complete Call-Centre-as-a-Service with the most competitive rates in South Africa

Seamless Integration with your CRM

Increase agent productivity – instead of working on disparate and non-integrated systems, we will integrate with your CRM. Allow your agents to stay in your CRM with ADCON Cloud that integrates seamlessly with your CRM/Service Software to feed all the necessary information directly to where it needs to go.

Integration Facts

Easy API integration with your CRM interface.

Increase agent productivity with call agents working with one interface, one system, one solution instead of jumping around from application to application.

Transforms your browser into a full-featured agent desktop with a phone.

With ADCON Cloud WebRTC you can embed communications into web-based enterprise tools such as your CRM and build a completely customer-oriented experience.

ADCON Cloud is fully endorsed and approved by FutureSoft and integrated into the Excalibur Debt Collection Software

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Uptime, Redundancy & Security

With Call Centres time is money; making uptime & availability everything to a Call Centre. ADCON Tech uses the latest in Hyper-converged Cloud Technology from Pure Storage to ensure greater than 99.999% availability – client data is always available, and always protected, with no performance loss, even with active controller upgrades, capacity upgrades, and even complete chassis upgrades. (Read more on our Core Network here.) 

When it comes to Voice Quality & Redundancy; ADCON Tech has one of the most redundant Voice Networks in South Africa with triple Geo-redundant SBCs and dual sets of interconnects into all the telcos.

Uptime, Redundancy & Security Facts

ADCON Tech uses the latest in Hyper-converged Cloud Technology from Pure Storage to ensure greater than 99.999% availability at our core.

ADCON Tech provides an HA (High Availability) Data architecture.

ADCON Tech has one of the most redundant Voice Networks in South Africa with triple Geo-redundant SBCs.

Data at Rest Encryption is always on for ADCON Tech and is secured with AES-256 bit keys shared over many SSD’s.

ADCON Cloud is POPIA and GDPR compliant.

Improved Contactability & Answered Ratios

You’re likely being asked to deliver better results with fewer resources. The Call Centre Cloud Dialler dramatically improves contactability and answered ratios. The Dialler eliminates dead time between calls; it predicts when agents will be available while having new customers on the phone ready for them – reducing time spent dialling and waiting for no-answers. You can quickly increase talk time from your agents by up to 300% – in other words, agents enjoy more talk time and less dead time.

Improved Contactability Facts

Increase agent productivity by up to 300%.

Significant improvement in contactability and answered ratios bypassing True-Caller completely.

Up to 50-minutes talk time per hour (TTH) per agent with ADCON Cloud’s productivity tool.

Win up to 1 hour back per day per agent with Automatic Voicemail Detection (AMD) and by eliminating ring time.

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Let's see how we can help you!

ADCON TECH

ADCON Cloud Features

ADCON Cloud is an IP telephony solution that provides agents with the tools and information they need to excel while providing managers with the tools to ensure a highly productive and efficient team ADCON Cloud is powerful and easy to use, so you get a complete Call Centre Solution that set you up to truly differentiate yourself from the competition. See all features; download the brochure below.

POPI / GDPR Compliance

Ensure POPI / GDPR Compliance For Your Call Centre. For the most part, GDPR and POPI are about updating your business processes and leveraging technology to handle personal data you collect about EU and SA citizens, respectively. You must be able to obtain, update, restrict, and/or destroy data specific to a citizen’s request.